This Shipping Policy sets out how Loom Supplements Ltd (trading as LOOM) delivers your order. It forms part of our Terms & Conditions.
1. Where we deliver
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. If you would like to order from outside the UK, please contact us at hello@loomsupplements.com and we will let you know whether we can help.
2. Delivery costs
| Service | Cost | Estimated delivery |
|---|---|---|
| UK Standard Delivery | £3.95 | 2 - 4 working days |
| Orders over £40 | Free | 2 - 4 working days |
Delivery is free on all UK orders over £40. The applicable charge is always shown at checkout before you pay.
3. Dispatch times
We aim to dispatch orders placed before 1pm GMT on a working day the same day. Orders placed after the cut-off, or at weekends and on bank holidays, will be dispatched the next working day. "Working days" are Monday to Friday, excluding public holidays.
4. Delivery times
Estimated delivery times begin from the point of dispatch, not the point of order. Delivery estimates are provided in good faith but are not guaranteed, as final delivery is carried out by our courier partners. During busy periods, delivery may take slightly longer.
5. Tracking your order
When your order is dispatched we will send you a dispatch confirmation email. Where a tracked service is used, this email will include tracking details so you can follow your parcel's progress.
6. Delayed, lost, or damaged parcels
If your order has not arrived within a reasonable time of the estimated delivery date, please contact us at hello@loomsupplements.com and we will investigate with the courier. If your parcel arrives damaged, please contact us within 48 hours of delivery with photographs so we can arrange a replacement or refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.
7. Incorrect delivery details
Please make sure the delivery address you provide is complete and accurate. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery, which may incur an additional charge.
8. Questions
If you have any questions about delivery, please contact us at hello@loomsupplements.com.